Frequently asked question Donors

Can I delete my account if I have donations or subscriptions?

Check the conditions shown in Privacy and resolve any transactions blocking account closure.

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The Privacy screen checks whether you can close your account and displays any reasons preventing it. In particular, review recurring collaborations, projects, and pending transactions. Do not assume that requesting deletion cancels those commitments. Once permitted to proceed, you will need to confirm with your password and the word DELETE. Data from previous transactions may be subject to legal retention obligations and may not be deleted entirely.

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