Your account brings together your contributions, recurring gifts, messages, and projects. Use an email address you have access to, and keep a single account so you can track your activity without confusion.
Create an account
- Open the login screen and choose the sign-up option when available.
- Enter your email and the requested details. Check for errors before continuing.
- Complete the checks shown on screen and in the messages sent to your email.
- Go back to Kuku and make sure you are logged in with the correct account before making a contribution or editing a project.
Some actions, such as recurring contributions or entry into raffles, require an account. If the participation flow asks you to log in, complete that step even if you were able to visit the campaign without signing up.
If you don’t receive the message
Check the email address you entered, along with your spam, promotions, or junk folders. Wait for the message to arrive and use the resend option if available on screen. Avoid creating extra accounts to deal with an email delay.
If you have multiple messages, use the most recent valid link. A link that has already been used or expired may require starting the request over. Do not share the link with anyone else.
Recover access
From the login screen, choose the password recovery option and enter your account email. Follow the instructions in the email message and log in again. If you are already logged in and need to manage your login credentials, go to Profile.
Do not confuse your Kuku password with your email password or a bank confirmation code.
If you no longer have access to your email
Contact support and explain the situation. Provide the account and references that allow the issue to be investigated without sending passwords or personal documents through unsolicited channels. Changing your email or recovering access may require ownership checks.