Frequently asked question Organizers

Why doesn't the amount raised match the available balance?

Total funds raised and available balance reflect different items and timing.

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There may be pending payments, fees, returns, adjustments, and amounts held in withdrawal requests. Check the time frame and filters before comparing figures. To request a withdrawal, use Available to request, not the public total raised. If a discrepancy remains unexplained, identify the transactions and their references to request a review.

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