Help center
Clear answers for your cause.
Guides to move forward and answers to your questions. Find your next step at your own pace.
Help results
View all topics
9 articles available
Step-by-step guides
- Getting started and trust Getting started on Kuku as a donor or organizer Find your path on Kuku: support a cause, check your contributions, or set up a solidarity project. Read article
- Getting started and trust Setting up a cause and checking its requirements Organize the goal, the organizer's information, and the documentation before starting a campaign. Read article
- Getting started and trust Resolve a question or report an issue Submit a helpful inquiry and track its response without sharing unnecessary sensitive information. Read article
Frequently asked questions
- Getting started and trust What is Kuku and who manages the platform? What you can do on Kuku and how to identify those responsible for the platform and for each cause. Read the answer
- Getting started and trust What is the difference between a project, a campaign, and a raffle? The project brings together the cause; campaigns and raffles are tools with their own management and terms. Read the answer
- Getting started and trust Who can promote a cause? The ability to promote a cause depends on who is in charge of it, its purpose, and the applicable checks. Read the answer
- Getting started and trust What checks are carried out before publishing? Submitting a campaign initiates its review; it does not guarantee publication or replace subsequent checks. Read the answer
- Getting started and trust How do I report potential misuse? Report specific facts and the link to the cause through support channels. Read the answer
- Getting started and trust How do I contact support and what information should I provide? Provide the page, step, approximate date, and transaction reference so your inquiry can be investigated. Read the answer
Can't find what you're looking for?
Write to us from your account with the reference of your campaign or donation and our team will help you.