Use the support section in your account or the contact form available on the website. Describe what you were trying to do, the affected page, the step, and the error message. For a contribution, include its reference number and approximate date. You may attach a screenshot with sensitive details blurred out. Never send your password, access codes, or full card details. Continue the conversation in the same thread afterwards.
Frequently asked question
Donors
Organizers
How do I contact support and what information should I provide?
Provide the page, step, approximate date, and transaction reference so your inquiry can be investigated.
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