Frequently asked question Organizers

Where can I view my invoices and update the payment method for my plan?

Check Billing and the payment options for that specific subscription.

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Open the invoice or the link available in your account. To change your payment method, use the action associated with the plan and follow the provider’s prompts. Adding a card to your account does not guarantee it will apply to that subscription. If an invoice is missing or a charge fails, contact support with your project details, date, and reference. Never send full card details.

Need help with your situation?

Write to us with the reference of your campaign, donation or request.

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