Managing a raffle requires distinguishing between participants, entries, and financial transactions. One person can have multiple entries, and a transaction may require confirmation before being included.
Review the raffle
From the project, open the raffle and view Raffle overview. Check the status and dates. Use Raffle prizes to review which prizes are configured and their conditions.
Check the available participant list and apply filters before drawing conclusions. Make sure you check whether you are counting unique people, entries, or payment transactions. These are different metrics.
Review finances
- Open Raffle finances.
- Select the period and necessary filters.
- Distinguish between completed, pending, failed, and refunded transactions.
- Review recorded costs and the financial result shown.
- If your plan allows exports, use the same filters to get a comparable report.
The total number of entries does not replace a financial report. Nor does the gross amount raised necessarily equal the net balance available for the project.
Prepare a useful report
Note the period, filters, and raffle status when generating the report. If you record costs, enter only actual ones and keep their documentation. Avoid duplicating transactions received through other channels.
Exports may contain personal data. Limit access to authorized team members and do not publish them as part of the raffle results.
Prepare the closing
Before running the raffle, review any entry issues and pending payments using the available tools. The preparation screen will run the necessary checks. Any discrepancy should be resolved before making a final selection, not by editing a downloaded report.
To ask for help, provide the raffle and specific references. Do not send the full participant list if identifying specific transactions is enough.