If you are a winner, you will receive the available information in your account and in the notices associated with the raffle. Use the links from Kuku and make sure you are logged into the account you used to enter.
Review the prize
Go to My raffles and check the result and the available action. Read which prize you won, its delivery terms, and the response deadline. Use the deadline specified for that case, not a number of days taken from another raffle.
Accept or decline
- Open the relevant communication or winner details.
- Read the prize terms and any requested details.
- Choose to accept if you want to receive it and can meet its requirements.
- If you do not want or cannot accept it, use the available decline option.
- Confirm that your response is recorded.
Accepting a prize does not mean it has already been shipped. Declining it may pass the prize to an alternate according to the raffle terms. Do not confirm a response if you still need to clarify an important requirement.
Coordinate delivery
The organizer or designated sponsor will manage delivery according to the published rules. Check who covers shipping and any territorial or pickup conditions.
Provide the necessary details only through the specified private channel. Do not post your address or ID document in the raffle comments. If the contact you receive asks for an unexpected payment or information unrelated to the delivery, check with support before taking action.
If the deadline has passed or there is an issue
Check the current status of the prize. If the action is no longer visible or a replacement has occurred, request a review, identifying the raffle and the notice received. There is no guarantee that a prize reassigned under the raffle terms can be recovered. If you have already accepted but do not know the next step, contact the organizer through the specified channel.