Recurring support and each of its charges have different statuses. Check which payments are completed and which ones appear on the document. How they are grouped depends on how the organization manages issuance; do not assume a monthly certificate or an annual one. If a contribution is missing, provide its reference so it can be reviewed, along with the document you are referring to.
Frequently asked question
Donors
How are my recurring donations reflected?
Check the completed charges and the period or transactions included in the certificate.
Reading time
1 min
Need help with your situation?
Write to us with the reference of your campaign, donation or request.