Before contributing, read the campaign description, the organizer’s identity, and its terms. Also check whether funds raised are flexible or conditional on reaching a goal: this difference affects the charge.
Choosing your contribution
- Open the campaign and click its button to collaborate.
- Enter the amount and choose a one-time contribution or a recurring frequency, if the campaign offers that option.
- Review any anonymity, tax certificate, or raffle options that appear. These are separate choices and may require additional information.
- Log in when prompted and check the email address associated with the transaction.
Not all campaigns offer the same options. Recurring contributions and raffle entries require an account. An All or Nothing campaign follows its own card authorization process.
Review and pay
Check the amount, frequency, and any itemized costs before confirming. Select one of the available methods and complete the steps with your bank or payment provider. Do not close the window while the transaction is being verified.
If you choose bank transfer, follow the instructions and use the provided reference. Seeing a registered request does not mean the money has already been received.
Confirming the outcome
Upon returning to Kuku, read the status shown on screen. Also check your account’s contribution history and the confirmation message, if sent. Keep the reference to resolve any issues.
If the transaction appears pending, do not repeat it immediately. First, check if bank confirmation or receipt of a wire transfer is still pending. If your bank shows a charge and Kuku does not confirm the contribution, contact support with the date, amount, and reference, without sending full card details.
In an All or Nothing campaign, an authorization is not equivalent to a completed charge. Check the campaign model and the transaction status.