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Step-by-step guides
- Donations and payments Making a donation and checking its confirmation Complete a contribution from the campaign and verify the result before repeating the payment. Read article
- Donations and payments Choosing a payment method and completing pending steps Identify available methods and successfully complete payments with external steps or later confirmation. Read article
- Donations and payments Resolving a failed, pending, or seemingly duplicate payment Distinguish between a payment error, a pending transaction, and a possible duplicate to avoid unnecessary new charges. Read article
Frequently asked questions
- Donations and payments What payment methods does this campaign accept? Check the payment options that appear during the contribution process for that campaign. Read the answer
- Donations and payments How do I make an anonymous contribution and what does it mean? Anonymity affects the public display of your contribution, not the details required to process it. Read the answer
- Donations and payments How do I check if my donation was completed? Check the status on Kuku and keep the transaction reference. Read the answer
- Donations and payments Why is my transfer or payment still pending? Receipt of the funds, identification, or confirmation from the provider may still be pending. Read the answer
- Donations and payments Is there a minimum or maximum amount and additional costs? Review the limits and breakdown shown for the transaction before confirming it. Read the answer
- Donations and payments How do I request a review of a charge or a return? Send the reference and the reason for the request so that the specific transaction can be reviewed. Read the answer
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