Check the transaction instructions and verify that you used the correct amount and reference. A transfer initiated from your bank may remain pending on Kuku until it is received and identified. Other payments may be waiting for a provider response or authentication. Keep your receipt and contact support if the status does not match your bank transaction; do not make another payment to try to unblock it.
Frequently asked question
Donors
Why is my transfer or payment still pending?
Receipt of the funds, identification, or confirmation from the provider may still be pending.
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