Contact support indicating the campaign, date, amount, reference, and what you need reviewed. If there are two transactions, identify both. You can attach a receipt, concealing unnecessary details. The review will determine whether a return applies and how to process it; requesting one does not imply automatic approval. Do not send passwords, bank codes, or your full card number.
Frequently asked question
Donors
How do I request a review of a charge or a return?
Send the reference and the reason for the request so that the specific transaction can be reviewed.
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Need help with your situation?
Write to us with the reference of your campaign, donation or request.