Check the final screen and the contribution history of the account used. A pending status does not equal a completed contribution, and a bank authorization may not yet be a charge. For transfers, confirmation depends on receiving and identifying the funds. If your bank shows a finalized charge but Kuku does not confirm the contribution, request a review before repeating it.
Frequently asked question
Donors
How do I check if my donation was completed?
Check the status on Kuku and keep the transaction reference.
Reading time
1 min
Need help with your situation?
Write to us with the reference of your campaign, donation or request.