Frequently asked question Donors

How do I check if my donation was completed?

Check the status on Kuku and keep the transaction reference.

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Check the final screen and the contribution history of the account used. A pending status does not equal a completed contribution, and a bank authorization may not yet be a charge. For transfers, confirmation depends on receiving and identifying the funds. If your bank shows a finalized charge but Kuku does not confirm the contribution, request a review before repeating it.

Need help with your situation?

Write to us with the reference of your campaign, donation or request.

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