A collaboration may show Payment error or Suspended if its charges need attention. Before making changes, check My recurring contributions and locate the affected collaboration.
Check what went wrong
Review the last charge, the associated method, and any available notices. Your bank or provider may require authorization or indicate that the method is no longer valid. A card saved in your account does not by itself guarantee that all collaborations will use that card.
- Open the collaboration and review its details.
- Access the option to update the payment if it appears.
- Complete the provider authorization without closing the window early.
- Return to the collaboration and check the status and the next date shown.
If you cannot find the action or the provider does not allow it, request help by identifying the collaboration. Do not send full card details to support.
Update a saved method
In the payment methods section, you can review the methods your account allows you to manage. After adding or updating one, verify that the specific collaboration is correctly linked or authorized according to the process shown. Do not delete a method that is still needed without reviewing the collaborations that depend on it.
Resolve a suspension
A suspension is not the same as a voluntary pause. It may require reviewing failed payments or the status of the cause. Follow the notice shown and contact support if you do not have an action available.
Updating a method is not guaranteed to immediately reactivate any collaboration, nor that all pending charges will be processed at once. Check the final details before considering the issue resolved.
If a bank charge already exists that does not appear confirmed on Kuku, request a review before authorizing another payment or creating a new collaboration.