Payment methods depend on the campaign and its settings. The contribution screen displays the ones you can use for that transaction; an option available in another campaign might not appear here.
Choosing an available method
Review the amount and frequency before selecting your payment. A recurring contribution requires a method compatible with future charges. In All or Nothing campaigns, the process uses a card and an authorization linked to its terms.
- Select the method on the payment screen.
- Enter your details only in the fields or provider page opened during the process.
- Complete the authorization requested by your bank, such as a confirmation in its app.
- Return to Kuku and check the result.
Closing a window before returning to Kuku might leave the result unshown, even if the provider continues processing it. Check your history before starting another transaction.
If you pay by bank transfer
Copy the payee, account, amount, and reference specified for the transaction. Include that reference when initiating the payment to help identify it. Do not reuse details from an old transfer without verifying them.
The contribution may remain pending until the deposit is received and identified. The order placed through your bank and the confirmation on Kuku are separate steps. Keep your receipt in case a review is needed.
If an option is missing or authorization fails
Check if you have selected a type or frequency that limits the accepted methods. If the screen offers an alternative, you can choose it before confirming.
If your bank declines the authorization, check with them regarding any limits or requirements on your payment method. If there is an unexpected charge or hold, check the status on Kuku and request a review before trying to pay again. Never send banking passwords, one-time codes, or your full card number to support.