Frequently asked question Donors

When is a monthly or annual contribution charged?

The next charge date can be viewed in the collaboration within your account.

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After setting up a monthly or annual contribution, open My recurring contributions and check the frequency and the next indicated date. Use that date as a reference and check the outcome of each charge in your activity. A pause, a payment error, or a status change can affect continuity. If the date or a charge doesn’t match what you expected, check with support before creating another collaboration.

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Write to us with the reference of your campaign, donation or request.

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