Help center
Clear answers for your cause.
Guides to move forward and answers to your questions. Find your next step at your own pace.
Explore by topic
Where would you like to start?
10 topics · step-by-step guides and FAQs
Step-by-step guides
Featured guides
- Getting started and trust Getting started on Kuku as a donor or organizer Find your path on Kuku: support a cause, check your contributions, or set up a solidarity project.
- Account, messages and privacy Create an account, verify email, and recover access Sign in with your email, complete the access checks, and recover your account if you forget your password.
- Donations and payments Making a donation and checking its confirmation Complete a contribution from the campaign and verify the result before repeating the payment.
- Recurring donations Create a monthly or annual recurring contribution Set up a recurring collaboration and view its frequency, status, and next charge date.
Frequently asked questions
Quick answers
The essentials in two lines. Each answer has its own page with every detail.
What is Kuku and who manages the platform?
What you can do on Kuku and how to identify those responsible for the platform and for each cause.
Read the full answerWhen do I need an account to collaborate?
The process itself indicates when you need to identify yourself; some ways to collaborate require an account.
Read the full answerWhat payment methods does this campaign accept?
Check the payment options that appear during the contribution process for that campaign.
Read the full answerWhen is a monthly or annual contribution charged?
The next charge date can be viewed in the collaboration within your account.
Read the full answerCan't find what you're looking for?
Write to us from your account with the reference of your campaign or donation and our team will help you.