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Step-by-step guides
- Getting started and trust Getting started on Kuku as a donor or organizer Find your path on Kuku: support a cause, check your contributions, or set up a solidarity project. Read article
- Getting started and trust Setting up a cause and checking its requirements Organize the goal, the organizer's information, and the documentation before starting a campaign. Read article
- Getting started and trust Resolve a question or report an issue Submit a helpful inquiry and track its response without sharing unnecessary sensitive information. Read article
- Create and edit campaigns Preparing and completing the campaign form Prepare the details of your cause, complete its sections, and save your draft before submitting. Read article
- Create and edit campaigns Choosing goal, dates, and fundraising modality Choose your funds raised terms and understand how they affect contributions and campaign closing. Read article
- Create and edit campaigns Submitting a campaign for review and applying requested changes Submit a complete campaign for review and use the feedback to prepare the next version. Read article
- Create and edit campaigns Presenting a campaign in multiple languages Complete and review each language version so that the campaign is clear and consistent. Read article
- Manage funds and collaborators Understanding funds raised, fees, and available balance Understand the project's financial figures before planning a withdrawal or communicating results. Read article
- Manage funds and collaborators Request a withdrawal and track its status Select a valid account, request an available amount, and track the status until the transfer is complete. Read article
- Manage funds and collaborators View contributors, record external contributions, and share updates Check contributions, distinguish external income, and keep contributors informed. Read article
- Charity raffles Enter a raffle and check my entries Review the raffle terms, confirm your entry, and check your registered entries. Read article
- Charity raffles Create a raffle and configure its prizes Define entry rules, prizes, and their conditions before submitting the raffle for review. Read article
- Charity raffles Manage participants, finances, and raffle report Use the raffle screens to review participants, contributions, costs, and report data. Read article
- Charity raffles Prepare the raffle and check winners and alternates Check the closing conditions and run the selection only when the preparation screen allows it. Read article
- Charity raffles Accept, decline, and coordinate prize delivery Review the prize notice, respond within the indicated deadline, and coordinate delivery through a private channel. Read article
- Outreach, widgets and statistics Share a campaign or raffle and create short links Share the right page and use short links to organize your outreach channels. Read article
- Outreach, widgets and statistics Embed widgets and set up live stream fundraising Set up an embed or widget with the available options and test it at its destination before using it. Read article
- Outreach, widgets and statistics Read statistics and evaluate outreach channels Compare metrics from the same period and use confirmed contributions to evaluate financial results. Read article
- Plans, billing, and white label Compare plans and manage subscriptions Compare project services and check the effect and date of a plan change before confirming it. Read article
- Plans, billing, and white label View invoices and manage payment for a plan Review service billing, its details, and the payment method without confusing them with your donations. Read article
- Plans, billing, and white label Customize a project's experience with white label Configure your project identity across supported areas and test each experience before sharing it. Read article
Frequently asked questions
- Getting started and trust What is Kuku and who manages the platform? What you can do on Kuku and how to identify those responsible for the platform and for each cause. Read the answer
- Getting started and trust What is the difference between a project, a campaign, and a raffle? The project brings together the cause; campaigns and raffles are tools with their own management and terms. Read the answer
- Getting started and trust Who can promote a cause? The ability to promote a cause depends on who is in charge of it, its purpose, and the applicable checks. Read the answer
- Getting started and trust What checks are carried out before publishing? Submitting a campaign initiates its review; it does not guarantee publication or replace subsequent checks. Read the answer
- Getting started and trust How do I report potential misuse? Report specific facts and the link to the cause through support channels. Read the answer
- Getting started and trust How do I contact support and what information should I provide? Provide the page, step, approximate date, and transaction reference so your inquiry can be investigated. Read the answer
- Create and edit campaigns Can I save the campaign and continue later? Yes, save the draft and reopen the same campaign to continue. Read the answer
- Create and edit campaigns What information do I need before submitting it? Prepare the presentation of the cause, its budget, the terms, and the organizer's identity. Read the answer
- Create and edit campaigns What happens if I don't reach the goal? The outcome depends on whether the campaign is flexible or All or Nothing. Read the answer
- Create and edit campaigns How long does the review take and how do I see feedback? Check the campaign status and any comments received; there is no single guaranteed timeframe. Read the answer
- Create and edit campaigns Can I edit an already published campaign? You can prepare changes, but applying them may require a review of the new version. Read the answer
- Create and edit campaigns Who provides the translations for my campaign? The organizer prepares and maintains the text for the languages they wish to offer. Read the answer
- Create and edit campaigns Can I use recurring contributions, anonymity, or match funding? It depends on the plan, the campaign settings, and its mode. Read the answer
- Manage funds and collaborators Why doesn't the amount raised match the available balance? Total funds raised and available balance reflect different items and timing. Read the answer
- Manage funds and collaborators When and how can I request a withdrawal? Request it from Withdrawals once there is an available balance and a valid bank account. Read the answer
- Manage funds and collaborators To whom can the money be transferred, and what information is required? The destination must be an active, verified account that meets the ownership requirements for the project. Read the answer
- Manage funds and collaborators What does each withdrawal status mean? The status indicates where the request is in the process, from receipt to its outcome. Read the answer
- Manage funds and collaborators Can I record contributions received outside of Kuku? Yes, use the external contributions register when it is available for your campaign. Read the answer
- Manage funds and collaborators How do I share updates and view or export collaborators? Use campaign updates and available reports based on your permissions and plan. Read the answer
- Charity raffles Does donating automatically enter me into a raffle? No; the conditions must be met and the entry must be recorded in the selected raffle. Read the answer
- Charity raffles How do I check my entries? Check My raffles using the account used when entering. Read the answer
- Charity raffles How are entries and the odds of winning calculated? It depends both on how entries are assigned and on the winner selection method. Read the answer
- Charity raffles Can I enter multiple raffles or prizes? It depends on the options offered by each process and the conditions of each raffle. Read the answer
- Charity raffles Can I create multiple prizes and multiple winners? Yes, the form allows you to configure prize types and the units or winners allowed for each one. Read the answer
- Charity raffles Who conducts the raffle and when is the result published? The authorized organizer can run the selection from Setup and Results. Read the answer
- Charity raffles How do I know if I won and what should I do? Check My raffles and your account notices, and respond within the communicated deadline. Read the answer
- Charity raffles What happens if someone declines or does not accept the prize? Assignment to alternates may proceed based on the terms and available actions. Read the answer
- Charity raffles Who organizes delivery and covers the shipping costs? This is determined by the conditions of the prize and the raffle. Read the answer
- Charity raffles ¿What requirements, costs, and conditions do prizes and sponsors have? Review the entry requirements and the specific conditions for each prize and sponsor. Read the answer
- Outreach, widgets and statistics Which link should I share, and what is a short link for? Share the public page of the campaign or raffle, or a short link created for it. Read the answer
- Outreach, widgets and statistics Can I embed the campaign or raffle on my website? Use the widget or embed code provided by the outreach tools. Read the answer
- Outreach, widgets and statistics How do I set up a widget for a live stream? Set it up in the available tools and test it in your software before going live. Read the answer
- Outreach, widgets and statistics Why are visits, donors, and contributions different numbers? They measure different actions, and a single person can generate several of them. Read the answer
- Outreach, widgets and statistics What statistics and reports does my plan include? Availability depends on the services enabled for the plan and your permissions. Read the answer
- Outreach, widgets and statistics How can I activate match funding and how is its effect displayed? Match funding requires a configuration and agreed conditions for the project. Read the answer
- Plans, billing, and white label Do I need to purchase a plan to publish a campaign? Review the Impulso plan and its terms before purchasing additional services. Read the answer
- Plans, billing, and white label What changes when switching from one plan to another? Limits on projects and modules, as well as available management features, may change. Read the answer
- Plans, billing, and white label How do I cancel renewal and when does the change take effect? Cancel renewal from your plan management area and check the confirmed effective date. Read the answer
- Plans, billing, and white label Where can I view my invoices and update the payment method for my plan? Check Billing and the payment options for that specific subscription. Read the answer
- Plans, billing, and white label Where does white label apply and which plan includes it? White label is part of the A medida service and applies to the areas enabled for your project. Read the answer
- Plans, billing, and white label What happens to my terms if I already have a legacy plan? Check the conditions set out in your contract before changing your plan. Read the answer
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